HIPAA Compliant IT Support When You Need It With Our 24/7 Help Desk
You’re on a deadline and a patient is getting antsy, or you’re putting the finishing touches on a claim. Suddenly, a vital piece of technology goes haywire. What do you do? Call the EHR vendor? The hardware manufacturer? Do you try Google for an answer?
Assistance Is Just a Phone Call Away
Located in the U.S. and staffed by knowledgeable and well-trained IT customer-care specialists, our IT Service Desk is ready and available to quickly address your needs. Whether it's a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority.
Let us take it from here.
If you currently don't have tech support or task your high-value techs with fielding service calls, chances are they’re being overworked and underutilized. Give your techs nights, weekends and holidays off, and let them focus on what matters most to growing your business.
Free them from their ad-hoc help desk duties, and let us take it from here. We’ll field the service calls - you can focus on growing your business, keeping your techs motivated and challenged and increasing their job satisfaction. That’s why we call it smart-sourcing.
- Get your high-value techs away from mundane tasks
- Focus on what matters most to your business
- Do more for your business without pulling the night shift
- Serving New Jersey and New York
10 Hidden IT Risks That Threaten Your Practice
(Plus 1 Fast Way to Find Them)
We’ve Got IT Covered
Our Service Desk support includes:
- PC and network troubleshooting
- Handheld device configuration and troubleshooting
- Popular applications for business
- Administrative tasks
- Software installations
- Virus/spyware removal
- File/folder restores
When you call our Help Desk, we don’t just ask you how we can help; we get right down to business with:
Live Support, 24/7 – Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can give our team a call.
More Experience for Swifter Issue Resolution – Our Help Desk is staffed by seasoned technicians with a minimum of two-years’ experience resolving application, desktop and network-level issues. When you call, you can count on receiving reliable top-tier support.
Microsoft Office Expertise – All Service Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint and Outlook.
Customer Recognition – Each time one of your users calls the Service Desk, our technician automatically sees your unique customer profile so we can move more quickly to correct your problems.
We Know Apps
Our Service Desk supports popular applications for:
- Desktop Publishing
- Office Productivity Suites
- Word Processing
- PC and Network
- Desktop Operating Systems
- Wireless Devices
Everyone wants fast, expert answers when unexpected problems come up. We’re ready, able and eager to give you the technical assistance you need.